Welcome, Guest Login

Support Portal

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Voiding a Transaction

Donna winter Apr 29, 2016 03:00PM PDT

Can a transaction be voided without refunding any money? I already refunded the money on a different system.

1 Community Answers

Best Answer
Melanie Apr 29, 2016 03:09PM PDT

If you are using the system track payments you can mark the order as unverified, meaning its no longer paid by unchecking the verified box. You could also delete the order by clicking on the delete link if it is no longer needed. You could also just mark the order as cancelled. There is a link to do so on the order details screen. Any of these methods may be appropriate depending on how you manage your store.

This question has received the maximum number of answers.

Contact Us

  • Ask the Community
  • Email Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found