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Orders disappearing

Admin 33082 Apr 12, 2016 04:09PM PDT

Anyone else have order totally disppear from the system. We have a packing slip with an order, we have payment verified by our gateway, but we cannot find the order to mark it shipped.

4 Community Answers

Best Answer
Melanie Apr 12, 2016 07:22PM PDT

Go to the following link
http://manage.storesecured.com/order_details.asp?Id=106748

And you will see that it has been marked for deletion but we still have it internally. There is a link there to cancel the deletion. You must of accidentally clicked on the delete link.

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Melanie Apr 12, 2016 05:12PM PDT StoreSecured Agent

What is the order id? If it was accidentally marked for deletion it will be kept usually for 1 day before being removed. We can help you search for it.

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Admin 33082 Apr 12, 2016 07:15PM PDT
106748
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Melanie Best Answer Apr 12, 2016 07:22PM PDT StoreSecured Agent

Go to the following link
http://manage.storesecured.com/order_details.asp?Id=106748

And you will see that it has been marked for deletion but we still have it internally. There is a link there to cancel the deletion. You must of accidentally clicked on the delete link.

Up 0 rated Down
Melanie Apr 12, 2016 07:24PM PDT StoreSecured Agent

Please note since this is a public forum that the link will only work if you are logged in as the store owner for this order or if you have your own store and it has an order with the same id #.

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