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Support Portal


  • Do you offer technical support?

    Yes, we offer free email and toll-free technical support to all of our clients. In addition we have this FAQ database that you are currently searching, live online chat, conte...

    Sep 03, 2013 02:24PM PDT
  • Are there any cancellation fees or contracts to sign?

    There are no cancellation fees, you may cancel your store at any time. There are no contracts to sign. To cancel a store follow the directions below. 1. Login to the admin...

    Oct 07, 2013 02:38PM PDT
  • Is hosting included?

    Yes, hosting is included with all packages. Hosting can be just for your store or you may upload additional web files. You may not upload programming files or databases to yo...

    Oct 09, 2013 04:30PM PDT
  • Does the store builder support multiple languages?

    The default content of the store is automatically created in English and cannot be changed. Content can be inserted in a different language above or below the existing conte...

    Oct 10, 2013 11:43AM PDT
  • Do you allow stores that sell adult items?

    Yes, we do allow adult stores. Please ensure that what you are selling is legal in the country in which you are based and complies with all local laws.

    Sep 03, 2013 02:24PM PDT
  • How long does the activation process take?

    Your store will be active from the moment it is created. Until the time the root directory of the store is created some of the features will not be active this includes email...

    Sep 17, 2013 03:06PM PDT
  • Do you place ads on my site?

    No, we do not place any advertisements, popups etc onto your site. The site is yours to do whatever you want with and you may put your own ads onto the site but the store bui...

    Sep 03, 2013 02:24PM PDT
  • Do you provide products to sell?

    No we don’t provide products. You will have to get your own products. If you don’t have your own products try searching for drop shippers that offer products that you want to ...

    Oct 10, 2013 10:38AM PDT
  • Which browsers are compatible with the store editor?

    The store building tool is compatible with the following browsers: Opera, Firefox, IE, Netscape, Camino, Mozilla, Safari The built-in editor tool requires one of the followi...

    Sep 18, 2013 09:41AM PDT
  • What software is required to manage my store?

    There is no special software to manage a store. The store builder has a web based interface which includes everything needed and is accessible from any computer with internet ...

    Oct 10, 2013 10:39AM PDT

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