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  • What do the different fields on the email add screen mean?

    User Name: Your username, ie the email address username@domainname.com Domain: Your domain name, ie mystore.com Real Name: Your real name, ie John Smith (only used for w...

    Oct 09, 2013 04:04PM PDT
  • Automatic email notifications

    This article will show you: 1. How to setup automatic email notifications that are sent when various actions occur in the store. You need this because: 1. You want to setup e...

    Oct 23, 2013 02:14PM PDT
  • Order confirmation email

    This article will show you: 1. How to setup and/or customize the order confirmation email. You need this because: 1. You want to change the content of the order notification ...

    Oct 25, 2013 09:43AM PDT
  • Shipping notification email

    This article will show you: 1. How to setup and/or customize the shipping notification email. You need this because: 1. You want to change the content of the shipping notific...

    Oct 25, 2013 10:06AM PDT
  • I think someone is using my email account how do I stop it?

    Usually this question arises when you receive emails from your own domain name or returned emails that you never sent. Please note that this does NOT indicate that someone has...

    Oct 09, 2013 04:08PM PDT
  • Catch-all email aliases

    A catch-all email alias means that any email addressed to your domain name which does not have its own separate inbox will end up being sent to the catch-all account. For exam...

    Oct 11, 2013 11:06AM PDT
  • What are the email limitations?

    Maximum message size: 5000 KB Maximum recipients per message: 25* Maximum inbox's: 10 Maximum disk space: 2 GB Please contact us if you have special usage needs that exceed t...

    Oct 08, 2013 12:24PM PDT
  • Do you offer auto-responders?

    Yes, you can setup an auto responder for any of your email addresses. To setup an auto responder 1. Login to webmail and select "Settings" 2. Click on "Auto-Responder" und...

    Oct 28, 2013 12:39PM PDT
  • Can I add a signature line to my emails?

    Yes, you may add a signature line if your email program supports it. Please refer to the documentation for your email program for details on how to set up a signature line. D...

    Oct 28, 2013 10:19AM PDT
  • Unable to logon to the server using distributed password authenticatio...

    If you are receiving this error it means that you have enabled the Secure Password Authentication checkbox and the mail server does not support it. Please disable Secure Pass...

    Aug 21, 2013 03:30PM PDT

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