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  • What is an abandoned order?

    An order is marked as abandoned if the customer starts the checkout process by entering their personal information but decides not to complete the checkout. An abandoned cart...

    Sep 18, 2013 10:12AM PDT
  • How do I use the tracking orders page?

    Tracking orders page is used to track the status of the orders. You can track when the order was marked as verified, shipped, funds captured, refunds processed, etc.

    Sep 03, 2013 01:58PM PDT
  • How do I export orders to quickbooks?

    To export to quickbooks go to Orders --> Search, click on the box labeled Export to Quickbooks. Here you will see the instructions link for setting up the files.

    Sep 03, 2013 01:58PM PDT
  • How can I translate my pages into other languages?

    You can go to this page in Google and add the snippet of code to any page.

    Sep 03, 2013 01:58PM PDT
  • Why can't I upload my file?

    The store builder limits some file extensions, which are deemed unsafe, such as .asp, .exe, php, etc. for security reasons. You can upload all standard files including images,...

    Oct 07, 2013 02:50PM PDT
  • I checked the export orders/customers/items box where is my text file?

    All exported files are always available from My Account --> Download Exported Files. If you don't see your file make sure that after checking the box you performed the sear...

    Sep 03, 2013 01:58PM PDT
  • Can I track my returns in the reports?

    No at the moment there is no report that indicates the returns. You can see the total sales and profit loss from Orders …>Report. In this report, returns are not included a...

    Sep 03, 2013 01:58PM PDT
  • What is an RMA

    RMA stands for return merchandise authorization. Enabling Automatic RMA means that your customers will be able to click on a link from the returns page allowing them to get a...

    Sep 03, 2013 01:58PM PDT
  • How can I find out what my ip address is?

    There are many websites that can show you your IP Address. We recommend Please note that many dialup providers and also AOL will change your IP Add...

    Sep 03, 2013 01:58PM PDT
  • Sometimes I click on a link and nothing happens?

    There are several reasons why a link might not be doing anything. First you must have a browser which supports javascript. We suggest using the latest version of Google Chrome...

    Sep 03, 2013 01:58PM PDT

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