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I sent out a mass email using the mailmerge but not everyone received it?

Last Updated: Aug 16, 2013 05:24AM PDT
The mail merge feature will send emails only to those customers who have indicated that they want to receive promotional emails.
 
To change the promotional email setting or view its current value for a particular customer, go to Customers --> Groups --> View/Edit. Click on the edit link for the customer you want to view order change settings for.

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